Zipper machine -FAQS

May 31,2023 | QLQ zipper solution supplier

1. Q: How can I contact your company?
   A: You can get our contact information by visiting our website www.zippermachines.com or by clicking the contact button on the webpage to send an email to service@qlqcompany.com, phone number +008613316184685 and social media platforms such as YouTube FB.

2. Q: What are your product types?
   A: We are a 20+ years complete equipment supplier of garment accessories and luggage accessories, we provide all types of zippers, zipper machines, slider molds, buttons and matching process solutions such as painting and plating.

3. Q: Can you provide customized solutions?
   A: Yes, we offer a wide variety of custom solutions that can be designed and manufactured to meet your specific needs.

4. Q: Where are your products manufactured?
   A: Our products are manufactured in China and we have strict quality control standards to ensure the quality of our products.

5. Q: How long does your production lead time take?
   A: Production lead times will vary depending on your specific needs. Typically, we strive to ensure that your order is completed within 2-4 weeks.

6. Q: Is it possible to get samples?
   A: Of course you can. We provide free samples, and the shipping cost is borne by the customer. This helps you preview our products and see their quality before you decide to order.

7. Q: How do I package and ship my products?
   A: We will pack our products professionally to ensure that they will not be damaged during shipping. We also work with many excellent shipping companies to ensure fast and reliable shipping.

8. Q: Are there any customs clearance problems?
   A: We have extensive export experience and a professional team that can handle all customs issues to ensure your goods clear through each country smoothly.

9. Q: Do you provide after-sales service support?
   A: Yes, we provide after-sales service support, if you have any questions or concerns about our products, you can contact us at any time.

10. Q: Do you have a minimum order quantity?
   A: Yes, we usually have a minimum order quantity requirement depending on the type and quantity of the product. Please contact us for more information.

11. Q: Do you accept returns and exchanges?
    A: We accept returns and exchanges, but there are certain restrictions and policies, please contact us for more details.

12. Q: Do your products meet international standards?
    A: Yes, our products meet international standards and have the appropriate quality certifications.

13. Q: What payment methods do you offer?
    A: We offer a variety of payment methods, including bank remittance, Alipay, credit card, etc.

14. Q: Are your products available for purchase on your website?
    A: We are a B2B supplier and our products are not usually sold directly online, but you can get information about our products on our website and order them by contacting us, and we also have a bulk finished goods store where you can consult customer service to get samples.

15. Q: What types of luggage accessories do you have?
    A: We offer a wide variety of luggage accessories, including handbags, school bags, travel bags, wallets and more. We have a large inventory to meet a variety of different needs.

16. Q: Do your products come with a warranty?
    A: Yes, our products have a warranty policy and we will make sure you are covered under the warranty period, currently serving 80+ countries with service centers in more than 10 countries.

17. Q: Why do I choose QLQ as my supplier?
    A: QLQ is an experienced and professional supplier of complete sets of apparel accessories and luggage fittings. We offer high quality products and superb customer service, and our products and services are fully customized to meet your fine needs.

18. Q: What are the prices of your products?
    A: The price of our products depends on the specific product type and quantity, we will provide reasonable quotation with competitive price according to your requirements.

19. Q: What kinds of zipper materials can your zipper machines be used for?
    A: Our zipper machines are suitable for all types of zipper materials, such as metal zippers, plastic zippers, invisible zippers, nylon zippers, and special fireproof and waterproof zippers. Our machines are designed through technological innovation and modern advancement and can be applied to various complex production requirements.

20. Q: What are your complementary process solutions?
    A: We offer a wide range of supporting process solutions, including various painting and plating processes. We have professional technical consultants who can provide a range of solutions based on your specific needs.

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